Terms of Service

Welcome to Zorelle by Zohran. These Terms of Service govern your use of our website, zorellebyzohran.com, and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Zorelle by Zohran

Zorelle by Zohran is an online retail store based in Dubai, United Arab Emirates, offering a variety of products including safety equipment, tools, home and kitchen products, electronics, mobile accessories, beauty and personal care products, fitness accessories, car accessories, pet supplies, children’s products, home décor, and travel accessories.

Website: zorellebyzohran.com
Email: info@zorellebyzohran.com
Location: Dubai, United Arab Emirates

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, or distribute website content without permission.
Submit false, misleading, or fraudulent information.
Use the website in a way that could harm our business, customers, or other users.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, product colors, packaging, dimensions, appearance, and other details may vary slightly from the images or descriptions shown online.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative solution or refund the applicable amount.

5. Prices and Payments

Product prices are displayed on our website in the applicable currency shown at checkout.

Prices may change at any time without prior notice. However, changes will not affect an order that has already been confirmed, except where correction of an obvious pricing error is required.

You agree to provide accurate payment and billing information when placing an order.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is subject to acceptance and product availability.

We reserve the right to refuse or cancel an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Payment authorization failure
Other legitimate business or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded using the appropriate payment method.

7. Shipping and Delivery

Orders are delivered within the United Arab Emirates according to our Shipping Policy.

Estimated delivery times are provided for guidance and may be affected by courier delays, public holidays, weather, incorrect delivery information, or circumstances outside our reasonable control.

Please ensure that your delivery information is accurate and complete.

8. Returns and Refunds

Returns, replacements, cancellations, and refunds are handled according to our Refund & Return Policy.

Customers should review that policy before making a purchase.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable UAE law.

9. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, special offers, or other promotions.

Promotions may be subject to specific terms, eligibility requirements, expiry dates, product exclusions, or availability limits.

We reserve the right to modify or discontinue promotions where permitted.

10. Intellectual Property

All content on zorellebyzohran.com, including logos, brand names, text, graphics, images, product descriptions, website design, and other materials, is owned by or licensed to Zorelle by Zohran unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics providers, hosting services, or other technology providers.

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for the independent practices or policies of third-party service providers.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other legitimate purposes.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Zorelle by Zohran will not be responsible for losses arising from circumstances beyond our reasonable control, including internet failures, third-party service interruptions, courier delays, technical problems, or other events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. User Content and Reviews

If our website allows customers to submit reviews, comments, photographs, or other content, you agree that your submissions must not:

Be unlawful, fraudulent, threatening, abusive, or defamatory.
Infringe another person’s intellectual property or privacy rights.
Contain malicious software or harmful code.
Contain misleading or fraudulent information.

We reserve the right to remove content that violates these requirements or applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when the revised terms are posted on this page, unless otherwise stated.

We encourage customers to review this page periodically.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the relevant laws and regulations applicable in the Emirate of Dubai, subject to any mandatory consumer protections that apply.

Any dispute relating to these Terms or your use of our website shall be handled by the competent authorities or courts having jurisdiction under applicable law.