Privacy Policy

Zorelle by Zohran (“Zorelle by Zohran”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, zorellebyzohran.com.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment-related information
Account information, if you create an account
Information you provide when contacting our customer support
Website usage, device, browser, and technical information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery of purchased products
Process payments and transactions
Communicate with you regarding your orders
Respond to customer service requests
Provide order confirmations and updates
Improve our website, products, and services
Prevent fraud, misuse, and unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment service providers.

Zorelle by Zohran does not intentionally store complete payment card details such as your full credit or debit card number or security code on our own systems unless specifically required and lawfully permitted.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand how visitors use our website
Improve website functionality
Analyze website performance
Support relevant marketing activities, where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

5. How We Share Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment processors
Delivery and courier companies
Website hosting and technology providers
Customer support and service providers
Analytics or marketing service providers, where applicable
Government authorities or legal bodies when required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete transactions and maintain business records
Resolve disputes and customer inquiries
Prevent fraud or misuse
Meet applicable legal, accounting, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable UAE law and the circumstances of your request, you may have rights concerning your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Object to certain types of processing where legally applicable

To make a privacy-related request, please contact us using the details below.

9. Marketing Communications

Where applicable, we may send promotional emails or other marketing communications about products, offers, or services.

You may unsubscribe from promotional emails by using the unsubscribe option included in the relevant communication or by contacting us at:

info@zorellebyzohran.com

Please note that you may still receive essential communications relating to your orders or transactions.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

12. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed outside the UAE, we seek to use appropriate safeguards and comply with applicable legal requirements.