Shipping policy

At Zorelle by Zohran, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed through zorellebyzohran.com are processed and delivered within the United Arab Emirates.

1. Shipping Area

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may vary depending on the destination and courier coverage.

2. Order Processing

Orders are normally processed after successful payment confirmation.

Please allow 1–2 business days for order processing before dispatch.

Orders placed on weekends or public holidays may require additional processing time.

3. Delivery Time

After dispatch, UAE deliveries generally take approximately 2–5 business days, depending on the delivery location and courier service.

Delivery times are estimates and may occasionally be affected by:

Public holidays
Weather conditions
High order volumes
Courier delays
Incorrect or incomplete delivery information
Circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional free-shipping or reduced-shipping offers. Any applicable conditions will be displayed on our website or at checkout.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Mobile phone number
Building or villa information
Street or area
City/emirate
Any relevant delivery instructions

Zorelle by Zohran is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Tracking Your Order

Where tracking is available, customers may receive shipment or tracking information after their order has been dispatched.

Please use the tracking information provided to monitor your shipment.

7. Delivery Attempts

Our delivery partner may make one or more delivery attempts.

If the customer is unavailable, the courier may contact the customer to arrange another delivery attempt or provide further instructions.

Additional delivery attempts may be subject to courier policies.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

If your order appears to be significantly delayed, please contact us at:

info@zorellebyzohran.com

We will assist you in checking the status of your shipment.

9. Damaged Packages

If your package appears damaged when delivered, please inspect the contents as soon as possible.

If the product itself is damaged or defective, contact us at info@zorellebyzohran.com and provide your order number along with photographs or videos of the package and product where applicable.

Please refer to our Refund & Return Policy for further information.

10. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us within 7 days of delivery.

Provide your order number and details of the issue so that our team can investigate and provide an appropriate solution.

11. Failed Delivery

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the shipment, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply where permitted.